When we make a purchase, whether online or at our local coffee shop, customer service matters. We all know how that company or person made us feel during a transaction. Were they helpful? Were they knowledgeable? Were they nice? Did they care I was patronizing their store?
|Don't let this happen in your business!|
These are things that factor in to our subconscious as we do business. We expect good customer service. Unfortunately, in today’s viral society, if a person has a bad experience, they let the world know instantly. And, people are quicker to point out a bad experience than a good one. This is why customer service is vital. Customer service is the difference between just surviving or thriving.
The Knox County Visioning Group will be hosting their third business development workshop for this year on July 19, 2012. It will be held at City Hall in Knox City from 6:00 – 7:00 p.m. Vernon College will be teaching the workshop. The workshop is free, and any one interested in improving their customer service is invited to attend. Refreshments will be served.
“One way we can all be ambassadors for Knox County and local businesses is to treat every customer and person that comes to town like they are special and important. If they just stop and ask for directions, they will remember that you tried to help them. “Folks in that town are friendly,” is what they will remember and tell their friends. And, they will come back! It’s one small thing we can all do to set Knox County apart from other communities and businesses,” said Jimi Coplen, KCVG Director. Join them Thursday, July 19th at 6:00 p.m.